Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as COSL. Find out more information about financial services licensing.

Visit ASIC's website

 

News

Consumer News - March 2014 [17 Mar 2014]

This issue contains information about credit repair agencies, obtaining a free credit file, finding a FSP's complaint contact, enforcement action and IDR and  more.

Read on...

New Rules about privacy-related complaints [11 Mar 2014]

COSL, having consulted with its various stakeholders, is in the final stages of finalising its 9th Edition Rules. The new Rules will be published on our website as soon as they are finalised.

Read on...

Events and Training

Complaint Workshop Level 2

Practical strategies and procedures for effective IDR

This workshop has been developed by TMI in collaboration with COSL.  

How well equipped is your organisation to handle complaints internally and resolve them first t Read on...

Complaint Workshop Level 1

Building Skills in Complaint Handling

This workshop has been developed by TMI in collaboration with COSL.

How well equipped is your organisation to handle complaints internally and resolve them first time?

There's no gett Read on...

Publications

Annual Reports

The Credit Ombudsman Service Limited releases an Annual Report on its business for each financial year. The report is presented together with the years' audited financial accounts at the COSL Annual General Meeting (AGM), held within three months Read on...

Independent Review

Every three to five years, COSL commissions an external reviewer to undertake an independent review, which is outlined in COSL’s Constitution and required by the Australian Security and Investments Commission (ASIC) RG-139 (approval and Read on...