Australian Credit & Financial Services Licensees
Australian Credit Licence (ACL) holders, Australian Financial Serivces Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as COSL. Find out more information about financial services licensing.
Unless otherwise exempted, a credit provider is required to be a member of an EDR scheme recognised under the Privacy Act to be able to disclose credit information about an individual to a credit reporting body and thereby participate in the consumer credit reporting system.
Consumer News - September 2014 [2 Sep 2014]
This issue contains information about limiting access to credit repair firms, supporting mental health services summit, COSL explained step-by-step, complaint statistics and more. Read on...
Events and Training
Practical strategies and procedures for effective IDR
This workshop has been developed by TMI in collaboration with COSL.
How well equipped is your organisation to handle complaints internally and resolve them first t Read on...
The Credit Ombudsman Service Limited releases an Annual Report on its business for each financial year. The report is presented together with the years' audited financial accounts at the COSL Annual General Meeting (AGM), held within three months Read on...