Australian Credit & Financial Services Licensees
Australian Credit Licence (ACL) holders, Australian Financial Serivces Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.
Unless otherwise exempted, a credit provider is required to be a member of an EDR scheme recognised under the Privacy Act to be able to disclose credit information about an individual to a credit reporting body and thereby participate in the consumer credit reporting system.
Change of name: from COSL to CIO [16 Dec 2014]
The Credit Ombudsman Service Limited (COSL) will now be known as 'Credit and Investments Ombudsman' (CIO).Read on...
Events and Training
This section provides additional information for both consumers and financial services providers in terms of the CIO complaint process, information about how to make a complaint, conciliation c Read on...
Every three to five years, CIOcommissions an external reviewer to undertake an independent review, which is outlined in Read on...