Credit Ombudsman Service Limited

The Credit Ombudsman Service provides consumers and financial service providers an accessible, independent and fair dispute resolution service.

We offer an impartial dispute resolution service as an alternative to legal proceedings for resolving complaints with a participating financial service provider.

This service is free to consumers

Complaints

Making a Complaint Documents Needed Financial Hardship Complaints Process Complaints Covered Complaint FAQs Resources

Membership

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News

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Publications

Rules & Guidelines Annual Report Annual Report on Operations Independent Review Guides & Brochures Case Studies Determinations Submissions Memorandum of Understanding

Legal

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Events

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Credit Ombudsman Service Limited (COSL)

The Credit Ombudsman Service provides consumers and financial service providers an accessible, independent and fair dispute resolution service.

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