Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Serivces Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

Visit ASIC's website

Credit Reporting

Unless otherwise exempted, a credit provider is required to be a member of an EDR scheme recognised under the Privacy Act to be able to disclose credit information about an individual to a credit reporting body and thereby participate in the consumer credit reporting system.

Visit OAIC's website



Change of name: from COSL to CIO [16 Dec 2014]

The Credit Ombudsman Service Limited (COSL) will now be known as 'Credit and Investments Ombudsman' (CIO).

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Consumer News - December 2014 [3 Dec 2014]

This issue contains information about our name change, new Consumer Director, community outreach, complaint statistics and more.

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Events and Training

Dispute Resolution Conference 2015 [20 Mar 2015]

The one-day conference will focus on best practice in dispute resolution and feature speakers from the financial services industry, industry and EDR stakeholders and the Credit and Investments Ombudsman (CIO).

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Guides and Brochures

This section provides additional information for both consumers and financial services providers in terms of the CIO complaint process, information about how to make a complaint, conciliation c Read on...

Independent Review

Every three to five years, CIOcommissions an external reviewer to undertake an independent review, which is outlined in Read on...