Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as COSL. Find out more information about financial services licensing.

Visit ASIC's website

 

News

Consumer News - June 2014 [24 Jun 2014]

This issue contains information about working with stakeholders across Australia, COSL 9th Edition Rules, financial hardship contacts, complaint statistics and more.

Read on...

COSL 9th Edition Rules – summary of important changes [30 May 2014]

After consulting extensively with key stakeholders, the 9th Edition COSL Rules, as approved by the COSL Board and ASIC, were released on 5 May 2014.

Read on...

Events and Training

Complaint Workshop Level 2

Practical strategies and procedures for effective IDR

This workshop has been developed by TMI in collaboration with COSL.  

How well equipped is your organisation to handle complaints internally and resolve them first t Read on...

Complaint Workshop Level 1

Building Skills in Complaint Handling

This workshop has been developed by TMI in collaboration with COSL.

How well equipped is your organisation to handle complaints internally and resolve them first time?

There's no gett Read on...

Publications

Annual Reports

The Credit Ombudsman Service Limited releases an Annual Report on its business for each financial year. The report is presented together with the years' audited financial accounts at the COSL Annual General Meeting (AGM), held within three months Read on...

Independent Review

Every three to five years, COSL commissions an external reviewer to undertake an independent review, which is outlined in COSL’s Constitution and required by the Australian Security and Investments Commission (ASIC) RG-139 (approval and Read on...