Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Serivces Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as COSL. Find out more information about financial services licensing.

Visit ASIC's website



Credit Reporting

Unless otherwise exempted, a credit provider is required to be a member of an EDR scheme recognised under the Privacy Act to be able to disclose credit information about an individual to a credit reporting body and thereby participate in the consumer credit reporting system.

Visit OAIC's website

 

News

Consumer News - September 2014 [2 Sep 2014]

This issue contains information about limiting access to credit repair firms, supporting mental health services summit, COSL explained step-by-step, complaint statistics and more.Read on...

COSL appoints new Industry Director [14 Aug 2014]

The Board of the Credit Ombudsman Service Limited (COSL) is pleased to announce the appointment of Mr Matt Lawler as the new non-executive industry director of the company, effective 1 September 2014.

Read on...

Events and Training

Complaint Workshop Level 2

Practical strategies and procedures for effective IDR

This workshop has been developed by TMI in collaboration with COSL.  

How well equipped is your organisation to handle complaints internally and resolve them first t Read on...

Complaint Workshop Level 1

Building Skills in Complaint Handling

This workshop has been developed by TMI in collaboration with COSL.

How well equipped is your organisation to handle complaints internally and resolve them first time?

There's no gett Read on...

Publications

Annual Reports

The Credit Ombudsman Service Limited releases an Annual Report on its business for each financial year. The report is presented together with the years' audited financial accounts at the COSL Annual General Meeting (AGM), held within three months Read on...

Independent Review

Every three to five years, COSL commissions an external reviewer to undertake an independent review, which is outlined in COSL’s Constitution and required by the Australian Security and Investments Commission (ASIC) RG-139 (approval and Read on...