Credit Ombudsman // Case Studies and Other Interesting Information

The Credit Ombudsman Service has produced a number of articles and case studies on issues relating to the dispute resolution in credit industry. Click on the links below to view these articles.

Case Studies

The importance of quality communication with consumers

Failure to respond to COSL efforts to resolve a complaint

Responsibility for franchisees

Click here to review more COSL case studies.

Other Information

Who is the Credit Ombudsman Service Limited and what do they do?

What is Internal Dispute Resolution (IDR)?