Annual Review of Operations

2009 Highlights

• With 1,779 new members, our membership now stands at almost 8,700, despite particularly challenging times for industry participants.

• COSL’s membership represents 69% of the entire membership of all EDR schemes in the finance sector.

• 1,064 new complaints received in 2008/2009.

• One out of every three complaints we receive relate to financial hardship.

• 9,703 new inquiries received in 2008/2009.