Graeme has an illustrious record in the financial services industry and was awarded the Order of Australia for services to the finance industry, particularly in the introduction of new technology.

Graeme’s career has spanned a rural cooperative, banking, building society and the business information industry. He has been the independent chairman of the Credit Ombudsman Service Limited since its inception. He is a Senior Fellow of FINSIA, a Fellow of the Australian Institute of Management and the Australian Institute of Company Directors and an Associate Fellow of the Australian Marketing Institute.

Catherine Uhr is a Senior Solicitor in Legal Aid Queensland’s Civil Justice (Consumer Protection) unit. For the last seven years she has specialised in disputes about credit and debt.

Catherine was one of the inaugural winners of the Australian Plaintiff Lawyers' Association Civil Justice Award in 2001 in recognition of her outstanding contribution to the delivery of civil justice in Queensland and has extensive experience and networks as a Consumer Advocate. She has been a member of the Queensland Law Society’s Banking and Finance Sub-committee for the past 5 years.

Katherine Lane has been Principal Solicitor at Consumer Credit Legal Centre (NSW) Inc for the past 4 years. She has been a practising solicitor for over 10 years and holds a Bachelor of Arts (Psychology) and a Master of Laws (Commercial Law).

Katherine has over 18 years financial services experience and has been representing and advising consumers in relation to credit and debt matters for over 6 years. She has been involved in consumer advocacy in relation to financial services for over 6 years. Katherine also received a Highly Commended Award from the Minister of Fair Trading at the Consumer Protection Awards in 2005.

Jon Denovan is a partner of Gadens Lawyers, one of Australias largest law firms. Jon is a director of the MFAA, Australias peak mortgage and finance industry body. In recognition of his contribution to the mortgage industry, Jon was made the first honorary member of the MFAA.

Jon has established documents and procedures for many banks, other leading lenders, mortgage mangers and brokers. His focus is on clear documentation which is customer-friendly yet risk averse.

Jon is a director of Gadens National Mortgage Services, Australia’s largest independent mortgage documentation and recovery service.

Vicky Edema holds an Arts/Law Degree, together with a Diploma in Mortgage Lending from the Securities Institute of Australia. Vicky has over 25 years experience working within the non-bank sector of the mortgage industry.

Vicky is the Managing Director of Austral Mortgage Corporation, a well-established mortgage manager in the industry. She is also the past NSW State and National President of the Mortgage and Finance Association of Australia and has been admitted by its National Council as an Honorary Life Member of the MFAA for her contribution to the industry.