Under COSL’s Constitution, the Board must consist of an equal number of consumer and industry Directors and an independent Chair. The COSL Board is responsible for overseeing the operations of the Credit Ombudsman Service, ensuring the independent decision-making of the Credit Ombudsman and COSL staff, and for preserving the independence of the scheme and dispute resolution process.
Mr Scanlon has an extensive background in financial services, with over 20 years in senior management positions, including a significant amount of time in mutual organisations.
Mr Scanlon held executive roles at the Australian Unity Friendly Society from 1993 to 1998, where he joined Bass & Equitable Building Society as Chief Executive Officer for two years. In 2000, Mr Scanlon became Chief Executive Officer of the Tasmanian Trustees Limited, and, following the 2001 merger with Perpetual Trustees Tasmania Limited to form Tasmanian Perpetual Trustees Limited (TPTL), he was appointed Managing Director from December 2001 to November 2009. He concurrently held the position of Managing Director of Tasmanian Banking Services, a joint venture between TPTL and Bendigo Bank. During 2009, he was the joint CEO of MyState Limited, the listed company formed to enable the merger of TPTL and MyState Financial Credit Union.
In addition to his career in financial services, Mr Scanlon is a director of the Motor Accidents Insurance Board. He was previously a director of the Tasmanian Heart Foundation, Australian Unity General Insurance, Australian Friendly Society, Tasmanian Chamber of Commerce and Industry and the Australian Unity Funds Management.
Mr Scanlon holds a Bachelor of Business and a Master of Business Administration and is a Fellow of the Australian Institute of Company Directors and CPA Australia.
Catherine Uhr is a Senior Solicitor in Legal Aid Queensland’s Civil Justice (Consumer Protection) Unit. For the past seven years, she has specialised in disputes about credit and debt.
Catherine was one of the inaugural winners of the Australian Plaintiff Lawyers' Association Civil Justice Award in 2001, in recognition of her outstanding contribution to the delivery of civil justice in Queensland. She has extensive experience and networks as a Consumer Advocate, and has been a member of the Queensland Law Society’s Banking and Finance Sub-committee for the past 5 years.
Karen Cox is the Coordinator of the Consumer Credit Legal Centre in Sydney, a community legal centre providing free information, advice, education and legal assistance in the areas of credit, debt and banking to NSW consumers, as well as insurance to consumers across Australia.
Trained in law, Karen spent the best part of 11 years as a solicitor and legal educator in the community legal sector. She has since been the Coordinator of the Consumer Credit Legal Centre for the past 12 years. In addition to managing the Consumer Credit Legal Centre, Karen advocates to government and in the media for improvements in the law and financial services industry practice to assist consumers, especially those who are disadvantaged.
Jon Denovan is a partner of Gadens Lawyers, one of Australia’s largest law firms. Jon is a director of the Mortgage and Finance Association of Australia (MFAA), Australia’s peak mortgage and finance industry body. In recognition of his contribution to the mortgage industry, Jon was made the first honorary member of the MFAA.
Jon has established documents and procedures for many banks, other leading lenders, mortgage managers and brokers. His focus is on clear documentation which is customer-friendly, yet risk averse.
Jon is a director of Gadens National Mortgage Services, Australia’s largest independent mortgage documentation and recovery service.
Vicky Edema holds an Arts/Law Degree, together with a Diploma in Mortgage Lending from the Securities Institute of Australia. Vicky has over 25 years experience working within the non-bank sector of the mortgage industry.
Vicky is the Managing Director of Austral Mortgage Corporation, a well-established mortgage manager in the industry. She is also the past NSW State and National President of the Mortgage and Finance Association of Australia (MFAA) and has been admitted by its National Council as an Honorary Life Member of the MFAA for her contribution to the industry.