COSL's Role

We provide a free and impartial dispute resolution service. Our role is solely to facilitate the resolution of a complaint between a consumer and a member of COSL. In doing so, we provide both consumers and members with an alternative to legal proceedings for resolving financial services disputes.

We are not government-funded nor do we regulate the financial services industry or discipline our members.

We are required to meet certain benchmarks prescribed by the Australian Securities and Investments Commission (ASIC) and have been approved by ASIC to operate as an external dispute resolution scheme in the financial services industry.

Our Members include non-bank lenders, finance brokers, credit unions, building societies, debt collection firms, financial planners, trustees, servicers, aggregators, mortgage managers, and many more.