Resources

Consumer information and help

• FIDO
• Choice
• Cannex
• Lifeline Australia
• Complaintline
• Mensline Australia
• National Farmers Federation
• Relationships Australia
• Interrelate Family Centres
• Insolvency and Trustee Service Australia

Community Legal Centres

• NSW - Consumer Credit Legal Centre NSW
• QLD - QLD Association of Independent Legal Services
• SA - South Australian Community Legal Centres
• Tas – Launceston Community Legal Centre: 1800 066 019
• ACT - Consumer Law Centre of the ACT
• Vic - Consumer Action Law Centre Vic
• WA - Community Legal Centres Association of WA
• NT - Darwin Community Legal Services National Association of Community Legal Centres

Consumer Affairs and Fair Trading

• NSW - www.dft.nsw.gov.au
• QLD - www.fairtrading.qld.gov.au
• SA - www.ocba.sa.gov.au
• TAS - www.justice.tas.gov.au/ca
• ACT - www.fairtrading.act.gov.au
• VIC - www.consumer.vic.gov.au
• WA - www.docep.wa.gov.au
• NT - www.caba.nt.gov.au

External Dispute Resolution Schemes

• Financial Ombudsman Service
• Telecommunications Ombudsman

Energy and Water Ombudsman

• NSW - www.ewon.com.au
• Qld - www.ecpo.qld.gov.au
• SA - www.eiosa.com.au
• Tas - www.eiosa.com.au
• ACT – Essential Services Consumer Council – 02 6207 7740
• Vic - www.ewov.com.au
• WA - www.ombudsman.wa.gov.au/energy
• NT - www.nt.gov.au/omb_hcscc/ombudsman

Credit Bureaus

• Credit bureaus provide credit information on individual borrowers to lenders.
  • Veda Advantage

Legal Aid Commission

• NSW - www.legalaid.nsw.gov.au
• QLD - www.legalaid.qld.gov.au
• SA - www.lsc.sa.gov.au
• TAS - www.justice.tas.gov.au/ca
• ACT - www.legalaid.tas.gov.au
• VIC - www.legalaid.vic.gov.au
• WA - www.legalaid.wa.gov.au
• NT - www.nt.gov.au/ntla

Women's Assistance

• NSW - Office for Women
• QLD - Office for Women
• SA - Women's Information Service
• TAS - Women Tasmania
• ACT - Women's Information and Regerral Centre
• VIC - Women's Information
• WA - Women's Resources Online
• NT – Women’s InfoNet – 1800 813 631

Small Claims Courts and Tribunals

• NSW - www.cttt.nsw.gov.au
• QLD - www.justice.qld.gov.au
• SA - www.courts.sa.gov.au
• TAS - www.courts.tas.gov.au/smallclaims
• ACT - www.courts.act.gov.au/magistrates
• VIC - www.vcat.vic.gov.au
• WA - www.magistratescourt.wa.gov.au
• NT - www.nt.gov.au/justice/ntmc/index.shtml

State Ombudsman's

• NSW - NSW Ombudsman
• QLD - Queensland Ombudsman
• SA - Ombudsman South Australia
• TAS - Ombudsman Tasmania
• ACT - Australian Capital Territory Ombudsman
• VIC - Ombudsman Victoria
• WA - Ombudsman Western Australia
• NT - Ombudsman NT

Commonwealth Ombudsman

• www.ombudsman.gov.au

Industry Associations

Some of these sites also contain useful consumer information.

• Mortgage and Finance Association of Australia
• Australian Bankers Association
• Association of Building Societies and Credit Unions
• Housing Industry Association
• Association on Financial Advisers
• Financial Planning Association of Australia
• Property Investors Association of Australia

Regulatory Organisations

• Australian Securities and Investments Commission
• Australian Consumer and Competition Commission
• Reserve Bank
• Australian Prudential Regulation Authority
• Privacy Commissioner

Miscellaneous

• Australian Financial Counselling & Credit Reform Association (AFCCRA)
• Consumers Online
• Credit & Debt Hotline: 1800 808 488 (NSW only)
• Department of Families, Housing, Community Services & Indigenous Affairs (FACS)
• Intellectual Disability Rights Service
• Migrant Resource Centres (Directory Search)
• Mission Australia
• MoneyHelp - Victorian Government initiative providing free financial counselling services
• National Translating & Interpreting Service (TIS)
• NSW Rural Assistance Authority
• Protective Commissioners and Public Trustee Offices
• Salvation Army Australia
• St Vincent De Paul Australia
• The Smith Family Australia