Consumer Survey

We are committed to providing consumers with the best possible dispute resolution service at no cost to them. As part of our commitment, we’d like to know if you were satisfied with our service and if there is anything further we can do to improve our complaint handling process.

We would appreciate your feedback on our complaint handling process by completing a brief online survey. This survey will only take some 5 minutes to complete.

_{Please Note:
We are not asking you if you are happy with the outcome of your complaint as this often depends on the facts of a particular case and the Rules under which we must operate. Rather, we are asking you to comment on our processes and service without taking into account the outcome of your complaint (whether or not it was in your favour).}

Your identity and your response to the survey will be treated in confidence. Your privacy will be protected at all times.

Please contact us on 1800 138 422 or by email at feedback@cosl.com.au if you have any questions in relation to the survey.

Thank you. Your feedback is valuable to us.