What you need to provide
To help us deal with your complaint, you can provide us with:
- a detailed time-line/chronology of events
- copies of communications (letters, emails and faxes)
- any agreement/s between you and your financial service provider
- any additional information you feel is relevant in supporting your complaint.
If you don’t have the required information you may wish to contact the Member and ask for a copy. However, if this is not possible, we can ask the Member for this information once your complaint has been made.
All parties are required to comply with all requests from COSL in providing information.