Online Complaint Form

Completing this form should take you about 15 minutes

If more than one person is making this complaint, please make sure that you are authorised by each of the other complainants to make the complaint. If you are making this complaint for someone else, that person (the complainant) will need to complete a Third Party Authority and a Disclosure Statement.

The online complaint form consists of 4 sections:

1. Your Details
2. About your Complaint
3. Complaint Details
4. Review and Submission

If you have any difficulty in presenting your complaint, we can help you prepare it. In doing so, we will not be "taking sides", but will simply help you present your complaint as clearly and concisely as possible.

If you need assistance in completing this form, please contact us on 1800 138 422.

Please tell us the person or business that you are complaining about: