Member Fees

There is a one off fee of $165 for all applications for membership of the Credit Ombudsman Service, other than for a Credit Representative applicant.

In addition to the initial application fee, a fee for membership is also payable and is calculated according to the membership type and the size and nature of your business operations. All COSL membership fees are outlined in the application form.

Please note that from 1 July 2012 COSL annual membership fees will increase. Please follow this link for more information about our new Annual Member Fees.

If you have any questions about making an application to the Credit Ombudsman Service, please contact our membership team on 02 9273 8455 or contact us by email

When applying to be a COSL Member, you will also need to agree to abide by the:

Complaint Fees

A complaint fee is invoiced according to the fee category applicable at the date of the invoice.

Hardship Complaint fees are invoiced in addition to the portion of the complaint not about hardship; if the complaint only regards hardship, then the Hardship category will only apply.

Please note changes COSL Complaint Fees effective from 1 July 2012. For more information or a copy of the complaint fee schedule please follow the link above.

A copy of the previuos Complaint Fee schedule can be found on the below link.