The complaint fee rebate program allows Members to recoup fees paid and charged for a complaint received by COSL. The rebate can be used for any complaint closed, even a complaint that may have attracted a higher amount of accumulated Complaint Fees.Complaint Fee Rebate Policy (pdf)
Let your clients know you are a member of COSL:
"Being a member of the Credit Ombudsman Service shows our commitment to providing our clients with the highest level of personal service and professionalism."We are a member pamphlet (pdf)Order form (pdf)
COSL has a vision which brings together thousands of Members from all over Australia. This decentralised structure makes it all the more important for COSL to be recognizable as one organisation. For this, we have common goals, but we also have a common visual identity.
This guide is designed to provide all within and without the COSL organisation a clear set of rules to follow for the best use of our trademark, logos, and colours.Logo Use Policy (pdf)Logo Use Application (pdf)