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Position Statements

Our Position Statments provide Members and Consumers with guidance as to how we approach particular issues.

Current Statements

3 May 2010
2. Financial Hardship

We aim to describe how we deal with complaints about financial hardship; what we consider our lender Members must do when a borrower claims that they are unable to meet the payment terms described in their loan agreement or lease (“payment terms”) or seeks a variation to the payment terms on the grounds of financial hardship (“financial hardship application”).

29 Mar 2010
1. About COSL

Being the first Position Statement issued by COSL, this document is more general in its scope. It summaries the circumstances in which we can deal with complaints about our Members; how we go about resolving complaints; our position on legal proceedings when we receive a complaint; the remedies available under our process; the confidential and ‘without prejudice’ basis of our process; the responsibilities of Members and Consumers using our services; and how we fund our operations through a combination of membership and compliant fees.